Have you ever been in the postion where you dont know what to say or how to say it, usually i am never stuck for words. I am very direct and blunt and sadly I have been there, done it and seen it. I can also supress my emotions.
Sadly that was until last night. I had to make both a financial decision, a moral decision and also follow the guidelines of the law. The statement made by Boris Johnson yesterday, did not mean Hotels had to close, however further clarification meant that food could not be served, unless as either takeaways or as room service something which of course is no use when doing a wedding.
At 21.51, i had the uneviable task calling 2 brides to be to explain that their weddings (within the next 7 days) were unable t go ahead as planned
At around 01.00 i had to then message all our staff to explain what we were doing, and what we could do following on from financial announcements having been made by the Govt/HMRC.
To say that i am upset both about letting wedding couples and staff is an understatement - but sadly i have to make this announcement (which i have left for most of the morning, so our tireless wedding team can contact as many brides, with upcoming and imminent weddings who have yet to postpone, to advise them personally - for which i am extremely grateful)
""It is with regret that due to the ongoing coronavirus situation that Boris Johnson on Friday 20/03/2020 advised that Pubs Clubs Restaurants Cafes and Bars are to close at midnight on 20/03/2020. Whilst there was no immediate indication that this also included hotels, clearly Mr. Johnson indicated that Food was only to be served on a take-away basis. Therefore as a venue we have taken the decision that with immediate effect and until further notice we are unable to service any weddings, events or accommodation. Please read our Coronavirus Page (below) for full details of our postponement policy and procedure. Wedding Guests and Clients who have not yet postponed their wedding will be contacted within the next 72 hours to discuss transfers of dates""
""Now that pubs clubs and restaurants are closed, a wedding venue that has a restaurant or bar cannot operate by law, though 'venues' are not included in the reference to 'Pubs Clubs and Restaurants etc'! The intention of the PM is clear even though the strict legal interpretation re 'venues' remains ambiguous. It has taken an hour or so to get our heads around all this and to check with other hotels what they are doing too""
Whilst as a workplace we currently remain open our wedding team are working hard to contact all affected couples and i ask that you bear with us at this time, so we can reschedule dates and work with suppliers.
""We will re-open as soon as the Government allows us to trade again but this does not look likely for a few months. We remain hopeful about July and August 2020 onwards and will forward plan for re-opening then - with some great deals to look out for then - but this depends entirely on us all working together NOW as a society to prevent the spread of Coronavirus""
Anyone with an accommodation only booking in the Castle, will be contacted shorlty by our Reception Team, who are working hard to advise our customers and their room(s) will be cancelled directly.
I sincerely apologize to anyone affected and our wedding team will be in touch direct very soon.
Business Systems and Procedures Manager